Overview
ShadowIP VPN provides VPN services and does not aim to monitor your browsing activity. We process limited information needed to operate accounts, provide support, prevent abuse, handle payments, and maintain service reliability.
Privacy
Privacy policy.
This policy explains the information ShadowIP VPN may process to provide accounts, support, diagnostics, payments, and abuse prevention.
Account data
We may collect details such as your name, email address, account type, subscription status, and support preferences when you create an account or contact us.
Payment data
Payments may be handled by a payment provider. ShadowIP VPN should not store full card details unless explicitly supported by a compliant payment system. Keep records needed for billing, tax, refunds, and fraud prevention.
Connection diagnostics
To operate the service, we may process technical diagnostics such as server selected, connection time, bandwidth totals, device/app version, error reports, or IP information needed for security and troubleshooting.
Support messages
If you contact support, we may keep your message, contact details, and related account information so we can respond and keep a support history.
Abuse prevention
We may review account and server information to protect the service, investigate spam, fraud, attacks, server abuse, payment disputes, or violations of our terms.
Data retention
We keep information only as long as needed for service operation, legal requirements, accounting, security, dispute handling, and support. Exact retention periods should be confirmed before launch.
Contact
Use the contact page to ask privacy questions, request account help, or ask about data associated with your account.