Acceptable use
You agree to use ShadowIP VPN lawfully, responsibly, and in a way that does not harm the service, other users, or third-party systems.
Terms
Terms of service.
These terms explain acceptable use, service availability, account rules, refunds, and customer responsibilities for ShadowIP VPN.
No illegal activity
You must not use ShadowIP VPN for unlawful activity, fraud, theft, harassment, attacks, unauthorized access, or activity that violates applicable law.
No abuse of servers
You must not overload, scan, attack, exploit, reverse engineer, or interfere with ShadowIP VPN servers, apps, infrastructure, or control panels.
No spam or fraud
You must not use the service to send spam, run phishing campaigns, commit payment fraud, impersonate others, or abuse platforms.
Service availability
ShadowIP VPN aims to provide reliable access, but service may be interrupted by maintenance, network issues, provider outages, capacity limits, or security events.
No refunds
ShadowIP VPN does not offer refunds once a VPN account, package, or reseller service has been activated. If you are unsure whether the service is right for you, please request a trial before purchasing.
Account termination
We may suspend or terminate accounts that breach these terms, abuse the service, create security risk, fail payment, or cause operational harm.
Limitation of liability
To the fullest extent allowed by law, ShadowIP VPN is not liable for indirect losses, business interruption, third-party platform decisions, or issues outside our reasonable control.
Contact
Use the contact page for questions about these terms, support, billing, or account access.